Customer Help
Here to Support You Every Step of the Way
Common purchase queries answered
Orders and Shipping
Orders placed before 3 PM on business days are dispatched the same day via Palletline. Standard delivery within the UK is usually next working day. Orders placed after 3 PM or on weekends/public holidays will be dispatched the next business day. You will receive a shipping confirmation email with tracking information once your order is dispatched.
You can create an account by clicking “My Account” on the website and following the registration process. An account allows you to view past orders, save delivery addresses, and speed up checkout.
If your order has not yet been dispatched, you can update your shipping address in your account or contact our support team immediately. Once the order is shipped, we cannot change the delivery address.
After dispatch, you’ll receive a tracking link from Palletline. You can also view your order status by logging into your account on our website.
No, we do not store credit card information. All payments are securely processed via Worldpay, which handles your card details in a PCI-compliant environment.
All prices include UK VAT where applicable. International orders may be subject to local taxes and duties at the customer’s responsibility.
Currently, we only ship to addresses within the United Kingdom.
Most orders are shipped in a single package. However, depending on stock availability or tyre sizes, your order may arrive in multiple shipments.
You can request a change or cancellation before the order is dispatched by contacting our support team. Once the order is shipped, it cannot be cancelled.
We do not currently offer pre-orders. Please check back on the website or contact us for stock updates.
If you need to swap an item
Returns and Exchanges
Our Refund Policy applies. You have 14 days to return tyres that are unused, unfitted, and in resalable condition. Special orders, fitted, or used tyres cannot be returned unless they are faulty. Customers are responsible for return shipping unless the items are faulty or incorrect.
Please contact us immediately with photos and order details. We will arrange a replacement or refund in accordance with the Consumer Rights Act 2015.
If your tyres arrive damaged, please contact our support team immediately with:
Your order number
Photos of the damaged items and packaging
We will investigate and arrange either a replacement or refund in accordance with the Consumer Rights Act 2015. Do not fit damaged tyres, as this may affect your eligibility for a replacement. Return shipping for damaged goods will be covered by us.
Before returning any items, please contact our support team to get a Return Authorization Number. Once authorized, return items to:
J B 4 TYRES LIMITED
Unit 21, Twin Brook Business Park
Clitheroe, BB7 1QX
United Kingdom
Ensure the items are unused, unfitted, and in original condition. For faulty items, we cover the cost of return shipping.
Our Happiness Team is here to help! You can contact us via:
Email: [email protected]
Phone: 07803 346023
Contact Form: Available on our website under “Contact Us”
Support is available during our normal business hours, and we aim to respond within 24 hours on business days.
Contact our support team immediately. If your order has not yet been dispatched, we can update the shipping address.
If the order has already been shipped, we may be able to arrange redirection with Palletline, but additional charges may apply.
Orders can be changed or cancelled only before dispatch. Please contact our support team as soon as possible. Once the order has been shipped, it cannot be cancelled, but you may be able to return it following our Refund Policy if it meets the return conditions.
We currently do not offer pre-orders. If a tyre is out of stock, please check back on our website or contact our support team for updates on restocking dates.