Last updated: Thursday 22nd January, 2026

This Refund Policy applies to all purchases made through the J B 4 TYRES LIMITED website. It should be read alongside our Terms and Conditions.

1. Company Information

Company name: J B 4 TYRES LIMITED
Company number: 10255520
Registered / Trading address: Unit 21, Twin Brook Business Park, Clitheroe, BB7 1QX, United Kingdom

2. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

3. Right to Cancel (Change of Mind)

If you are a consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason, provided that:

• The tyres have not been fitted or used
• The tyres are in their original condition
• The tyres have not been damaged

To exercise your right to cancel, you must notify us within the 14-day cancellation period.

4. Exclusions from the Right to Cancel

The right to cancel does not apply to:

• Tyres that have been fitted or used
• Tyres damaged after delivery
• Special order or non-standard tyres ordered specifically at the customer’s request (unless faulty)

5. How to Cancel an Order

To cancel an order, please contact us with your order details:

Email: [email protected]
Telephone: 07803 346023

You may be asked to return the goods to us before a refund is issued.

6. Returning Goods

• Returned tyres must be unused and in a resalable condition
• Customers are responsible for return postage or courier costs unless the goods are faulty or incorrect
• We recommend using a tracked delivery service for returns

Goods returned without prior contact may be refused.

7. Faulty or Incorrect Goods

If the tyres you receive are faulty, damaged on arrival, or not as described, please contact us as soon as possible.

Under the Consumer Rights Act 2015, you may be entitled to:

• A repair
• A replacement
• A full or partial refund

Return postage costs will be covered by us where goods are confirmed to be faulty or incorrect.

8. Refunds

• Refunds will be processed within 14 days of receiving the returned goods or proof of return
• Refunds will be issued using the original payment method
• Delivery charges will be refunded only where required by law

9. Late or Missing Refunds

If you have not received a refund after being notified that it has been processed, please contact your payment provider first. If the issue persists, contact us directly.

10. Contact Us

If you have any questions about this Refund Policy, please contact:

J B 4 TYRES LIMITED
Unit 21, Twin Brook Business Park
Clitheroe, BB7 1QX
United Kingdom